Understand plans, usage, and billing

PersonaStack supplies the platform for your agents. The AI provider you connect supplies their model access. Review both accounts when planning or investigating usage.

Open the billing page for the account

For a personal workspace, select it and open Billing. For an organization, open its Admin area and choose Billing. Billing actions require the appropriate administrator access.

Check the workspace or organization name before changing a plan. The pricing page lists current public plans. The signed-in page shows the subscription, renewal information, and actions available to your account.

Business signup and activation

Choose Small Business or Advanced Business from the public pricing page, complete account setup, and pay for the selected plan. The first person to complete signup becomes the first administrator. The business account’s Default Workspace becomes active after payment is confirmed.

If you leave checkout, return to the existing setup flow to continue. If payment is still being checked, follow the page’s status action. Avoid starting another subscription while a billing change is unresolved.

Understand the usage figures

Personas, integrations, stacks, and workspaces are saved resources counted against the plan.
Tool calls count tool use. Organization daily tool-call allowances reset at midnight UTC.
Tokens measure model input and output reported by your AI provider. Token quotas are separate from plan resource allowances.
AI provider charges belong to the provider account or subscription you connected.

Business-plan allowances are shared across the organization. Pausing or disabling a persona does not free its saved-persona slot. Review what you need before deleting resources to reduce usage.

Review a plan change before confirming

Open Billing and choose the offered plan action.
Read the preview, including the amount, effective date, and any quota warning.
Confirm only when the preview matches your intended change.
Complete Stripe payment if requested, then check the resulting subscription status.

A smaller plan may be scheduled for a later date. If current usage exceeds the new allowance, reduce it before the change takes effect. The confirmation explains the account’s next step.

Resolve a payment problem

Read the billing banner and review the relevant invoice. Use the payment or subscription-management action offered. Organization billing address changes are under General in organization administration.

If payment succeeded but access remains restricted, keep the invoice or payment reference and contact support through the app or contact page. Do not send card details or account credentials.

Cancel renewal

Use the subscription cancellation control and read its confirmation and end date. Canceling renewal and deleting an account are different actions. Review the displayed status after the change rather than assuming the subscription ended immediately.

Need a hand? Contact the PersonaStack team.